Refund and Returns Policy

Effective Date: July 6, 2026

Thank you for shopping with Zyntage. We strive to provide quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

1. Return Eligibility

We accept return requests within 7 days of the date your order is delivered.

To qualify for a return, the item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging with all accessories, manuals, and tags (if applicable).
  • Be accompanied by proof of purchase, such as your order confirmation or invoice.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

For health, hygiene, safety, or legal reasons, the following items are generally not eligible for return unless they arrive damaged or defective:

  • Gift cards
  • Downloadable digital products
  • Personalized or custom-made items
  • Health and personal care products that have been opened or used
  • Perishable goods
  • Products that have been damaged due to misuse, improper handling, or normal wear and tear

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by providing:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the problem

After reviewing your request, we will offer an appropriate solution, such as a replacement, exchange, or refund.

4. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If your refund is approved:

  • The refund will be issued to your original payment method.
  • Refund processing may take 5–10 business days, depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is due to our error or a defective or incorrect product.

5. Late or Missing Refunds

If you have not yet received your refund:

  1. Check your bank account.
  2. Contact your payment provider or credit card company.
  3. Contact your bank, as processing times may vary.

If you still have not received your refund after completing these steps, please contact our customer support team.

6. Sale and Promotional Items

Products purchased during sales, promotions, or clearance events are generally not eligible for refunds, unless they are damaged, defective, or incorrect when delivered.

7. Exchanges

We replace items only if they are:

  • Damaged during shipping
  • Defective
  • Incorrectly shipped

Exchange requests are subject to product availability.

8. Return Shipping

Unless the return is due to our mistake or a defective/incorrect product, customers are responsible for the cost of returning items.

We recommend using a trackable shipping service for valuable items. We are not responsible for returned packages lost during transit.

9. Order Cancellations

Orders may be cancelled before they are processed or shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the return process described in this policy.

10. Contact Us

If you have any questions regarding refunds, returns, or exchanges, please contact us through the contact information available on our website. Our support team will be happy to assist you.